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Terms of use

General terms and conditions of operation

§ 1. Validity:

  1. Our deliveries, services and offers are based solely on these terms and conditions. These also apply to all future business relationships, even if not expressly agreed again. These terms are deemed to have been accepted at the latest upon receipt of the goods or services.
  2. The customer`s counter-confirmation and reference to the company or its terms of purchase are hereby contradicted.
  3. Deviations from these terms and conditions are only valid if we confirm them in writing.

 

§ 2. Making an offer and contract: 

  1. Our offers are not binding. Drawings, technical documents and other service descriptions and data remain our property and must be returned upon request. They may not be accessible to third parties without our permission.
  2. The order is placed through a written order from the customer. The content of the dimension sheet, which we receive stamped as an order, is decisive for the final product. Additions, amendments, oral and telephonic agreements require written confirmation to be effective. Dimensions, weights and images are approximate values ​​only and are not binding for performance unless expressly confirmed. We reserve the right to make design changes to accommodate technical progress. Safeguards are provided to the extent agreed in the purchase contract.
  3. If a cost estimate is drawn up on behalf of the customer, the costs incurred for this will be reimbursed by the customer in accordance with the agreement concluded or in accordance with the time spent. 
  4. Customer-specific constructions that cannot be used for other customers due to their special appearance will be charged to the customer including development costs even if he withdraws from the purchase contract before delivery.
  5. The wheelchair of the order, will be designed with the somatometric data of the order form, will be sent to the interested party electronically, so that he can confirm if it is the desired one or if he wants some modifications. After the written (email) confirmation of the design, OKIS starts the construction, with the basic condition being the payment of 50% of the cost list value. Upon completion of construction, the remaining 50% must be paid in order for the construction to be packaged and shipped to the interested party.
  6. OKIS is not responsible for measurement errors made by its customers or their employees. If, due to an incorrectly completed dimension sheet, a construction is created that does not suit the intended third party, or if the third party refuses to accept it, the customer is still obliged to pay the full agreed price. The price stated in the relevant offer is deemed to have been agreed upon.
  7. Costs incurred as a result of double assembling, shipping, packing and disassembling a fitting aid prior to completion shall be fully borne by the customer if, in our opinion, fitting may be deemed to be skippable. OKIS can bear the cost of the conversion if it was their fault.
  8. Money back guarantee: Refund of the purchase price is not possible, unless the product (stroller) deviates from the measurements (variance range ±0.4 cm) set on the order form, returned to OKIS within four weeks ( 10 working days ), clean, complete and intact - i.e. in salable condition.
  9. Demo products: We always send demos marked "for a few days to try" - this means a period of MAXIMUM 10 working days (two calendar weeks / 14 days).Demo products that disappear in such cases will be fully charged to the customer. Damage to the upholstery, coating, etc., as well as parts of the original delivery that were not returned (push handles, upholstery, wheels, etc.) will also be charged.The bases of calculation are the age and condition of the demo as well as the attempt to restore the condition when it was sent by OKIS. If you receive damaged demo products from us, document the damage with a photo immediately after unpacking and inform us about it in writing via email at info@okis.gr. 

§ 3. Supplier:

  1. Unless otherwise agreed, the completion dates or deadlines specified by us are not binding. Dates shown on order forms or order confirmations indicate only the expected date of completion or delivery. The agreement of binding dates or deadlines must be in writing. If a binding deadline confirmed in writing is not met, the customer is obliged to set us a reasonable grace period in writing.
    If there is no fulfillment within the grace period, the customer has the right to withdraw from the contract. Our delivery has been made on time if the goods have left our factory or warehouse or, as agreed, before the deadline.
  2. Delivery and service delays due to force majeure and due to events that make delivery or production significantly more difficult or impossible for us - these include in particular strikes, lockouts, official orders, traffic and operational interruptions, shortages of raw materials and energy, even if they occur to our suppliers or their sub-suppliers - we are not responsible for this, even in the case of bindingly agreed delivery times and dates. We are given the right to postpone delivery or service for the duration of the impediment plus a reasonable starting time or to withdraw from the contract in whole or in part because of a part not yet fulfilled.
  3. We are entitled to make partial deliveries or partial services at any time.
  4. The customer is only entitled to claims for delay if the delay is due to gross negligence for which we are responsible. A maximum damage limit of 5% of the invoice value of the deliveries and services affected by the delay applies. 
  5. If the customer does not accept delivery even after a reasonable grace period has expired, we are entitled, without prejudice to other claims, to demand a lump sum of 25% of the fee to offset our costs. The customer reserves the right to prove that the damage was caused to a lesser extent or not to this extent. 

§ 4. Transfer

  1. The responsibility for shipping the product concerns OKIS, until it is delivered to the carrier from our facilities. We bear no responsibility in case of delay of the shipment by the carrier. 
  2. For domestic shipments a higher shipping insurance is charged to the recipient. An uninsured shipment will only be made upon specific written request of the customer. International shipments are insured up to the Greek border. 

§ 5. Guarantee:

  1. Twenty-four (24) month OKIS construction warranty.The warranty concerns the frame of the wheelchair and not consumable materials (upholstery, tires, brakes, etc.). Damage in transit can only be confirmed if reported to us in writing and with photographs within four working days of delivery. Any repairs by OKIS are generally carried out in Volos (Greece), unless otherwise expressly agreed in writing. Transportation costs from the customer to OKIS are borne by OKIS.A billable pickup of the product may be made by our carrier if expressly agreed. For this purpose, the customer must pack the product, preferably in the original box, so that it is transportable and safe. The return shipment to the customer is carried out by a company of our choice at OKIS` expense.The replaced parts become the property of OKIS. Improper operation, incorrect commissioning by the customer or third parties, natural wear and tear, incorrect or negligent maintenance, excessive pressure and improper operating methods exclude OKIS liability. All worn parts are excluded from warranty if they were not visibly damaged, defective or unusable when delivered by us. These include steering wheels, drive wheels and their tires, as well as rims, push rims and their anodised aluminium, polymer, rubber or silicone coatings.The warranty also excludes all types of coatings on the wheelchair, whether powder paint, liquid paint or anodized aluminum, as well as upholstery and their covers, bearings, clamps and brake mounts, if defects or damage are found to be due to improper use or normal wear and tear. 
  2. If the customer, the end customer or a person commissioned by him makes inappropriate changes or repair work without the prior consent of OKIS, liability is excluded.3. OKIS assumes no responsibility for third-party products. In this regard, we are obliged to assign to the customer the claims we are entitled to against our suppliers. 

§ 6. Preservation of title:

  1. We retain ownership of the delivered goods until all claims against the customer from the business relationship have been settled, including future claims - in particular due to repair work carried out, also from contracts concluded at the same time or later. This also applies if individual or all receivables have not been included in a current account and the balance has been taken over and recognized.If the customer behaves in breach of the contract, in particular in case of default of payment, we have the right to take back the goods and the customer is obliged to deliver them.   

§7. Applicable law, place of jurisdiction, partial invalidity:

  1. European Union law applies to these terms and conditions and to the entire legal relationship between us and the customer.
  2. If the customer is a trader or an individual within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Volos. 
  3. If a provision in these terms and conditions or a provision under other agreements is or becomes invalid, this does not affect the validity of all other provisions or agreements.  OKIS March 2024